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We are here for you! Your vacation is an important event for us and we will do our best to make it special. What do you want to know or ask? Our team is ready to answer all your questions.

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+385 91 450 0061

Viber

+385 91 450 0061

From Croatia

0800 2022

From outside Croatia

+385 91 450 0061

General Info

Working Hours

Mon/Sat: 08:00 - 20:00
Office Address

Vukovarska 156, HR - 21000, Split, Croatia
Company info

Adriagate d.o.o.
Vukovarska 156, HR - 21000, Split
ID: HR-AB-22-060229413
VAT ID: 64887759853

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Frequently Asked Questions

How can I register?

Registration process is quick and simple. All you have to do is enter your e-mail and choose a password.

What if I forget my password?

The easiest way is to send an e-mail to our customer service. Our employees will check the database and let you know your password as soon as possible.

What is included in the price of private accommodation?

The price includes the use of electricity and water, dishes, cutlery, linen and towels. In most facilities, the final cleaning is included in the price or is emphasized as additional service.

What services can sometimes be charged?

Additional services are sometimes not included in the price of accommodation, such as the use of air conditioning, boat rental, and internet, washing machine if it is outside the accommodation or something similar. Such additional services are arranged directly with the owner.

What is the standard equipment in the accommodation?

All units except the rooms have their own kitchen, with a stove and a fridge, kitchen utensils and cutlery. Linen is also provided. Additional equipment is indicated for each accommodation unit.

Is there a certain time when I need to come and go from the accommodation?

Unless otherwise indicated, the earliest check-in time for accommodation is after 14 hours on the day of arrival, and check our should be by 10am on the day of departure.

What will happen if I do not inform the agency about all the people coming to accommodation?

If more persons should come to the accommodation than stated on the voucher, then the owner is not obligated to accept the booking. Therefore, it is necessary to inform the agency about all people (adults and children) or write them in the booking form.

Can I bring my pet on vacation?

Some owners do not accept pets into their houses. If an owner does accept pet, it is clearly stated on web pages, together with the surcharges required. It is very important to add the pet to your booking form and inform the Agency, otherwise the owner does not have to accept the reservation.

What are promotions?

Promotional actions are special marketing actions with the help of which the customer can realize benefits and discounts for future reservations, provided that he does not take advantage of other discounts on the same booking.

What are promo discounts and / or promo vouchers?

Promo discounts and/or promo vouchers are benefits that guests can make use of when making a new reservation, only for the duration of the promotion, without the possibility of combining it with any other active discounts they may have in their account.